Across a large network of roadside food service sites, over 30% of reactive calls outs was for just one part type
The part was critical to the availability of the customer offer
Actions
Data analysis identified that this was also the route cause of over 20% of all network complaints.
Design review undertaken with the equipment manufacturer.
Results & Benefits
Adjustments were made to alter the robustness of the part design
Where new orders were placed, the volume of part failures was significantly reduced, meaning that future new installs were significantly more reliable
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