Case Study - Roadside Retailer

Prioritising Asset Replacement

Client & Scenario

GLOBAL FOOD SERVICE OPERATOR

Across a large network of roadside food service sites, over 30% of reactive calls outs was for just one part type


The part was critical to the availability of the customer offer


Actions

Data analysis identified that this was also the route cause of over 20% of all network complaints.


Design review undertaken with the equipment manufacturer.


Results & Benefits

Adjustments were made to alter the robustness of the part design


Where new orders were placed, the volume of part failures was significantly reduced, meaning that future new installs were significantly more reliable


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