Case Study - European Retailer

Assuring True Performance

Client & Scenario

GLOBAL retailer's european ESTATE

Pre-existing Client data was reporting KPI compliance of 98%.


However, there was a high level of frustration with supplier performance in reality.


A data deep dive showed the true supplier performance was 48%.


Actions

Recommended and supported the installation of a real time work order management system


Results & Benefits

Supplier performance was consistently managed month on month from 48% to 78%


Removed over €0.5m in duplicated or unnecessary break fix costs.