Case Study - Global Roadside Retailer

Planning & Implementing CAFM

Client & Scenario

GLOBAL ROADSIDE FUEL RETAILER

Thousands of transactions were occurring but with no consistent system to manage these


Analysis of what data was available was inconclusive and based on false assumptions


Business decisions were increasingly being made using these incorrect information


Actions

Re-mapping of disparate workflows into one coherent process flow, to inform the implementation of one source of truth


Design & development of a system to deliver real time information flow between site, contractors and management to ensure consistency and truth


Wide stakeholder engagement to facilitate support for the improvements



Results & Benefits

Management reporting now derived by the operator, and not the contractors


Ongoing end-to end continuous improvement possible with complete transparency and decisions based on facts


The system has since delivered improvements widely for retailers on thousands of their sites globally