Case Study - National Retail Network

Procuring Maintenance

Client & Scenario

MAJOR GLOBAL RETAILER'S UK NETWORK

Over 300 company operated sites


Ongoing requirement to re-procure and re-negotiate delivery contracts



Actions

Development of performance based maintenance contracts including all tender documents


Utilisation of maintenance data to inform a re-balancing of planned and reactive tasks to focus contractor performance


Results & Benefits

Supply chain now responsible for performance against contract targets


Significant >£M per annum savings

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