Case Study - Healthcare Provider

Process Redesign

Client & Scenario

NATIONAL HEALTHCARE PROVIDER

A maintenance management system had previously been introduced for a network of over 100 sites, but not integrated with other operational processes


The supply chain were not utilising the system, meaning that the expected benefits were not arising


Actions

Thorough review of operating processes with in-house maintenance management team


Engagement with supply chain to establish day to day process expectations and to incorporate these into contractual provisions


Training and support provided to site operations staff to ensure system use


Results & Benefits

Data flow from task requisition through to completion, with real-time accessibility of one source of truth, via the web


Supply chain now able to utilise the data to drive their own performance against the contractual targets


In-house maintenance team now able to perform their own continuous improvement initiatives, and problem solve break fix scenarios